Returns, Refunds, and Exchange Policy
If you’re looking to return or exchange a product(s), we’re here to help!
Rumble Tuff personal-use products are ineligible for return/replacement unless the item is defective or breaks. These items include:
- Manual Breast Pumps
- Double-Electric Breast Pumps
- Collection Cups and Collection Sets
- Breast Pump Parts (flanges, flange inserts, diaphragms, tubing, valves, etc.)
Products are warranted by Rumble Tuff to the original purchaser for up to 2 years* from the date of purchase. If your Rumble Tuff product has a defect or breaks, Rumble Tuff will repair or replace it for free, after evaluation. If you did not obtain your item from RumbleTuff.com, please reach out to the agency or supplier utilized and request your order receipt.
To file a warranty claim, ensure you've registered your product here, then please email Rumble Tuff’s Customer Service ([email protected]) or call us at 801-609-8168. Please be prepared to give the following information:
- Your name
- Serial Number
- Date of purchase
- Product(s) to be returned
- Reason a return is requested
Once the request is received, a Return Authorization Number will be issued along with a postage paid return label. Please provide this number on a copy of the emailed order receipt, which needs to be included in the return shipment. Please do not attempt to return any item without the Return Authorization Number, as those products will be disposed of, without contacting sender. Purchaser is responsible for the product until Rumble Tuff receives it.
After the item is received, Rumble Tuff’s team of professionals will inspect the product(s), to confirm the product(s) have not been used or damaged in any way. If applicable, a warranty claim or refund will then be processed. For warranty claims, a replacement will be sent to the original purchaser’s address. If a refund is required, money will be refunded to the original payment method used during the purchase. For credit card payments, please allow up to two billing cycles for refunds to appear on the credit card statement. Items received that do not meet our warranty requirements (used, dirty, opened, functioning, etc.) will be returned to sender or disposed of without credit.
If anything is unclear or you have more questions feel free to contact our Customer Support team at 801-609-8168
*Rumble Tuff EZ Express, Breeze, & Legacy breast pumps are warrantied for two years. Rumble Tuff Whisper is warrantied for 1 year. Rumble Tuff parts are warrantied for 90 days.